high riskservice affecting~30 min

Runbook: Investigate OTel Collector Failure

1 · Prerequisites

Confirm every item is in place before any state change.

OTel Collector
Receivers / exporters

2 · Pre-checks

Read-only diagnostic commands. If any of these don't match expected output, stop and investigate further.

· Determine which signal is failing

3 · Procedure

Execute each step in order. Verify the expected output of a step before moving to the next.

1Check collector logs
2Verify the failing receiver or exporter
3Verify backend reachability
4Verify configuration
5Check collector metrics for failed exports

4 · Verification

Confirm the procedure actually fixed the problem.

✓The collector receives
✓The collector exports
✓Failed exports return to zero

5 · Rollback

If verification fails, undo the procedure in reverse order.

↶Roll back configuration
↶Restart the collector

6 · Escalation

When the runbook isn't enough, contact:

· Escalate to the platform team

Purpose

Investigate OTel Collector Failure

When to use this runbook

Use this runbook when the operator needs a guided procedure to handle the situation described above.

Pre-checks

Before starting the procedure, confirm the prerequisites and pre-checks are met. The structured lists are rendered from the frontmatter by the page layout.

Procedure

Follow the steps from the frontmatter procedure steps. The page layout renders the steps as a checklist with copy-to-clipboard affordances.

Verification

After the procedure, the structured verification items from the frontmatter are rendered as a checklist.

Rollback

If the procedure fails or makes things worse, follow the structured rollback steps from the frontmatter.

Escalation

The structured escalation path is rendered from the frontmatter. Use it if the operator cannot complete the procedure safely.